Return Policy

Return Policy for Rock of Ages Hollywood Printed Merchandise

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received by you, the customer. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice a misprinted/damaged/defective issue with your product(s), please email us a problem report here with the following detail:

1. Your Full Name

2. Your Email Address

3. Your Order Number

4. The problem/issue with your product(s).

5. A photo of the item with the damaged/defective area visible.

Wrong Address:

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Shipments:

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

Returned Goods:

If you notice a misprinted/damaged/defective issue with your product(s), please email us a problem report here with the following detail:

1. Your Full Name

2. Your Email Address

3. Your Order Number

4. The misprinted/damaged/defective issue with your product(s).

5. A photo of the item with the misprinted/damaged/defective area clearly visible.

Please do not return any product(s) prior to sending us a Problem Report (see above) and receiving confirmation from us that you should return said product(s).

No Returns for Sizing or Buyer’s Remorse:

Before purchasing a garment or clothing article of any kind, please refer to the Size Chart listed under each product description on our site. We do not refund orders for buyer’s remorse or sizing issues. If you wish to change your product size, a new order, at your expense, would need to be placed for an updated size.

Notification for EU consumers:

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserve rights to refuse returns at its sole discretion.

Rock of Ages Hollywood Merchandise Only:

This Policy applies to Rock of Ages Hollywood printed merchandise only. It does not apply to returns and/or discrepancies with tickets purchased for a Rock of Ages Hollywood show. Please refer to our Ticketmaster page for details.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.